Privacy Policy

HydroSOLVE, Inc. ("HydroSOLVE") is sensitive to protecting the private information that our customers and visitors provide to us. We also want you to have the opportunity to obtain interesting and useful information, products and services through HydroSOLVE. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment to making sure your experience with us is a good one.

This Privacy Policy describes how HydroSOLVE treats information received about you when you become a HydroSOLVE customer or when you provide information to us (for instance, by purchasing goods or services through our Web Site or by e-mail or other written correspondence).

Please read the Privacy Policy carefully. Also, please remember that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method.

Customer Information

Customer information is information such as name, address, telephone number, and credit card information, i.e., information that identifies a particular individual or business.

As part of a customer's purchase of good and services from HydroSOLVE, customers must provide their user name, address, telephone number(s), company name (if applicable), and credit card or other billing information. We retain this information in our customer databases.

How We Use Customer Information

The customer information that we collect during the registration process is or may be used:

  • For billing purposes;
  • To make sure that HydroSOLVE customers have to access certain member-only services.

This information is kept on limited access computers and is only available to those employees who have a need to know.

  • We provide some information to companies that we use to perform certain functions for us -- for example, credit card numbers are sent to a credit card processing company for billing. These companies are authorized to use this information only for the expressed purpose of completing HydroSOLVE business and are not authorized to release this information to other third parties.
  • Occasionally, we use our customer database to distribute HydroSOLVE newsletters or important notices to our customers.
  • We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence. Except under the limited circumstances described above, we do not disclose customer information to third parties.

Except under the limited circumstances described above, we do not disclose customer information to third parties.

Changes to Your Customer Information

You may update the information you provide to us at any time as part of the registration process or by contacting us.

Web Site Use and Navigation Information

Each time a user visits our Web Site, certain anonymous use and navigation information is collected by our servers. This information is aggregated and anonymous. It tell us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.

Web Site use and navigation information that we collect may include the domain names of visitors who are not already HydroSOLVE customers (such as "www.user'"), and of HydroSOLVE customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.

How We Use Web Site Use and Navigation Information

Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site.

Changes to HydroSOLVE's Privacy Policy

We may make changes to this policy from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically. We may also decide to notify our customers by e-mail of significant changes.

Questions, Comments or Concerns

If you have any questions, comments or concerns about our Privacy Policy you may contact us.